Tincknell Heating, is the data controller for any personal information you provide through this form. We use software provided by GreenPro (a trading name of Evergreen Earth Ltd) to collect and process your details on our behalf.
We'll use the details you provide to respond to your enquiry, prepare a quote or proposal, and contact you to discuss your project or next steps. We may also follow up within 18 months of your original enquiry to see whether you'd like to proceed or if you need further information. We will not share your data with third parties for marketing purposes or use it for unrelated marketing without your consent.
Our lawful basis for processing your information is legitimate interest — specifically, to respond to your request, manage your enquiry, and follow up within a reasonable timeframe.
Your information is processed securely through our service provider, GreenPro (Evergreen Earth Ltd), who provides and maintains this form and underlying software platform. GreenPro processes your data only on our instructions and under strict data protection terms.
GreenPro may also use anonymised or aggregated data (which does not identify you personally) to analyse usage trends and improve the performance, reliability, and user experience of its platform. No identifiable information is used for these purposes.
We retain your contact details for up to 18 months after your enquiry so that we can follow up or re-engage with you if appropriate. After this period, your details will be securely deleted or anonymised unless a further relationship is established or retention is required by law.
You have the right to request access to, correction of, or deletion of your personal data, and to object to our processing where appropriate. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
If you have any questions or would like to exercise your data rights, please contact us at:
Tincknell Heating
Email: [email protected]
Address: Cathedral View Offices, Wookey Hole Road, Wells Somerset BA5 2BT